Frequently Asked Questions
What is Dog home boarding?
Dog Home boarding is a personalised service where your dog stays in a trusted, licensed carerโs home while youโre away. Itโs a โhome-from-homeโ experience, offering your dog the same comforts and attention theyโd receive with you.
1. General Questions
Q: Where is your pet daycare & boarding located?
A: We are conveniently located in Central, Hong Kong, just minutes from the MTR. Perfect for busy pet owners in Mid-Levels, Soho, and Wan Chai.
Q: What are your operating hours?
A: Our daycare operates from 8 AM to 5 PM, Monday to Sunday, while boarding is available 24/7 with prior booking.
Q: Do you offer pickup/drop-off services?
A: Yes! We provide pet transportation services in Central and nearby areas for an additional fee.
2. Boarding & Daycare Services
Q: Whatโs the difference between daycare and boarding?
A:
Daycare: Daily supervision, playtime, and socialization (ideal for working pet owners).
Boarding: Overnight stays with 24/7 care, perfect for travellers.
๐ถ Dog Boarding Services
Q: How is your dog boarding different from kennels in Hong Kong?
A: We offer home-style boarding (not cages!) with:
Small-group play (or private suites for shy dogs)
Air-conditioned facilities (vital for HK summers)
Daily photo updates
Q: Whatโs included in overnight dog boarding?
A:
24/7 supervision
3 walks/day (including hikes for active breeds)
Complimentary grooming brush-out
Q: How do you ensure my petโs safety during boarding?
A: We have secure facilities, 24/7 supervision, and trained staff to handle emergencies. All pets must be vaccinated.
Q: Can my dog socialize with other pets?
A: Yes! We offer group play sessions (if your dog is friendly) or private care for shy/aggressive pets.
๐บ Cat Boarding Services
Q: Do you board cats in Central Hong Kong?
A: Yes! Our cat condo suites include:
Quiet, separate space from dogs
Climbing towers and window perches
Medication administration (if needed)
Q: My cat is shy. Can they get private care?
A: Absolutely. We offer 1:1 attention for anxious pets.
3. Pricing & Payments
Q: How much does pet boarding/daycare cost?
A: Prices start at HKD 300/day for daycare and HKD 600/night for boarding, with discounts for long-term stays.
Q: What payment methods do you accept?
A: We accept cash, credit cards, PayMe, FPS, and bank transfers.
Q: Is there a cancellation policy?
A: Yes, cancellations within 48 hours may incur a fee.
4. Health & Safety
Q: What vaccinations are required?
A: Dogs must have rabies, distemper, and kennel cough vaccines. Cats need FVRCP and rabies.
Q: What if my pet gets sick during their stay?
A: We partner with a local vet in Central for emergencies and will contact you immediately.
Q: Do you administer medications?
A: Yes, we can give oral medications as per your instructions.
5. Booking & Reservations
Q: How do I book a stay?
A: You can book via our website, WhatsApp, or phone call. A deposit will be required.
Q: Do you accept last-minute bookings?
A: Yes, subject to availability. Priority is given to regular clients.
Q: Can I tour your facility before booking?
A: Absolutely! We encourage pre-booking visits to ensure youโre comfortable with our setup.