House Rule
House Rule of House of Kasey Home Boarding Service
Applicability
1. These house rules shall be applicable to all our customers and their pet(s).
Pets Age
2. We will only accept pet (s) at least 5 months old. Furthermore, for pets at least 12 years old, we will only accept those who have been examined and approved by a veterinarian, certifying that they can attend our service(s) (documentary proof will be required).
Vaccination / Health
3. We will only accept pet(s) having vaccinations and/or immunity against Rabies (at least every three years), DHPPIL (at least every year) and Bordetella (Kennel Cough)(at least every year). (Documentary proof will be required).
4. We will only accept pet(s) having been isolated for at least 10 days after taking vaccinations.
5. We will only accept pet(s) having been on regular internal and external parasite treatment (at least every month)(Documentary proof will be required).
6. We will only accept pet(s) with microchip and customer(s) with dog license.
7. We will not accept pet(s) with the following symptoms / illnesses:-
Whatever kind of terminal illnesses
Requiring whatever kind of medical treatments (save and except that 1) simple treatments, including pill feeding, eye drops, ear drops, face wiping, and hair winkling; and 2) veterinarians will also be instructed, which pet owners shall settle the costs to be incurred). In this regard, we would have absolute discretion and a final decision.
Incapable of walking, urination
Whatever kind of communicable illnesses
Service Hours
8. Our Office hours are Monday through Sunday from 10:00 a.m. to 5:00 p.m. (Saturday and Sunday, our office hours are from 10:00 a.m. to 3:00 p.m.). (Our office will close during the first three days of the Chinese New Year.)
9. Our service(s), i.e., grooming and party services, are available from 10:00 a.m. to 5:00 p.m. (the latest entry time is 4:00 p.m.). In contrast, our pick-up and drop-off service is available from 8:00 a.m. to 10:00 p.m. (pick-up) and from 7:00 p.m. to 8:00 p.m. (drop-off) (subject to traffic conditions).
10. Our accommodation service offers check-in from 10:00 a.m. to 5:00 p.m. and check-out from 10:00 a.m. to 6:00 p.m. (Check-in and check-out are unavailable during the first three days of the Chinese New Year.)
11. The home is open to pets from 1:00 p.m. to 4:00 p.m. A reservation is required at least one day in advance. Pet visitors are strictly prohibited.
Weather Arrangement
12. All of our services (except accommodation service (check-in and check-out), grooming service, pick-up and drop-off service) will be suspended if typhoon signal no. 1 or above, amber rainstorm warning or above, thunderstorm warning, special announcement on flooding (collectively the “Weather warning”) is issued or will be issued in 2 hours.
13. In the event that a Weather warning is issued while any of our services (except hotel accommodation, grooming, pick-up, and drop-off service) are in use, the services will be cancelled immediately without compensation, and customers and their pets will be required to leave our premises safely. In this regard, we have absolute discretion and final decision.
14. If the weather warning is cancelled, all our services will be resumed in one hour.
15. Our services (check-in and check-out), grooming service, pick-up and drop-off service will be suspended in the event that typhoon signal no. 8 or above, red rainstorm warning or above is issued or will be issued in 2 hours. In contrast, the same will be resumed in 1 hour in the event that the said weather warnings are cancelled.
16. In the event that your pets are in use of our hotel accommodation service due to typhoon signal no. 8 or above, red rainstorm warning or above, your pets shall attend our hotel accommodation service for a longer period than scheduled, customers are required to pay extra charges in accordance with the price schedule as provided in our information booklet.
Reservations
17. Save, and except with reservation, all of our services are on a first come, first serve basis.
18. Reservation of our service(s) cannot be cancelled during peak season periods (peak season periods are more particularly described in our information booklet), which means that customers would be required to pay the whole service charges once reservation of our service(s) is made for peak season periods, no matter the service(s) are attended or not.
19. Without prejudice to other clauses of this house rules, a completed booking form and a signed services agreement must be submitted to us when the reservation is made. No reservation of our service(s) can be confirmed before the said two documents are acknowledged and received by us.
Service Charges
20. We charge our service(s) in accordance with the price schedule as provided in our information booklet. All of our charges must be settled before the usage of our service(s).
21. 50% of service(s) charged would be required as deposit when reservation is made. Without prejudice to other clauses of this house rules, upon confirmation of payment of deposit reservation will then be confirmed.
Restrictions to service(s)
22. Intact male pets will not be allowed to participate in playgroup service (i.e. social time, part of our accommodation service).
23. Non-spayed female pets will not be allowed to participate in playgroup service (i.e. social time, which is part of our hotel accommodation service) when they are in heat.
24. Pets will not be allowed to participate in fitness camp (one of our accommodation packages), playgroup service (i.e. social time, which is part of our accommodation service), unless they possess the required physical ability, including but not limited to running, jumping, rolling over, or swimming.
Membership
25. Generally speaking, memberships are valid for 12 months and will be terminated immediately without notice upon expiration.
26. Memberships are not transferable.
27. We have absolute discretion in terminating any memberships, in which event all subscription fees are nonrefundable.
Rules on usage of our facilities
28. Our playground is designated for pets only. Customers are strictly prohibited from using the grasslands or playground in any way.
29. Customers are required to keep our facilities clean, failing which they will be required to pay extra charges in accordance with the extent of the dirt caused.
30. Our car parking spaces are on a first-come, first-served basis.
31. Children (under the age of 12) are not allowed to be brought to our premises.
Miscellaneous
32. We have absolute discretion in rejecting any customers or pets to attend our service(s). We also have absolute discretion, without any refund compensation, in expelling any customers and/or pets from our premises, even him/her/it is in use of any of our service(s), if he/she/it has/has breached any clauses of this house rules and/or causing disturbances to others. In this regard, we shall have the final decision.